> For the complete documentation index, see [llms.txt](https://help.getweddingos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getweddingos.com/clients/email-inbox.md).

# Email Inbox

The WeddingOS inbox shows all email communication across your clients in one place — organized by thread, not individual messages. You can read, reply, and send new emails without leaving the app.

***

## Getting there

Click **Inbox** in the main navigation. Admins and owners see all threads across the entire org. Planners see only threads tied to their assigned clients.

***

## How threads work

Emails are grouped by client and subject line. When a client replies, their reply appears in the same thread automatically — no manual linking needed.

Threads show:

* The client's name and the subject
* The most recent message preview
* The date of the last message
* An unread indicator if there are new messages

Click a thread to open the full conversation.

***

## Sending an email

**From the inbox:**

1. Click **Compose** in the nav
2. Search for a client by name or email
3. Write your message and send

**From a client's email thread:**

1. Go to the **Emails** tab on the client detail page
2. Click **View Email Thread**
3. Click **Compose** — the To field pre-fills with the client's address

Emails send from your connected Gmail address. If you haven't connected Google, they go out from the system address instead. See [Google Integration](broken://pages/J073ORMX9thKitpZ3kzL) to set that up.

***

## Receiving emails

When a client replies to an email you sent from WeddingOS, the reply syncs into the thread automatically. You don't need to forward anything or check your Gmail separately — it comes in here.

> Any email from a client whose email address is in WeddingOS will sync in automatically — not just replies to emails you sent. The one requirement is that it arrives at the account connected to your email integration. Emails sent directly to a planner's personal Gmail that isn't connected won't sync.

***

## Finding a specific thread

Use the search bar at the top of the inbox to search by client name or subject. Threads are sorted by most recent activity by default.

***

## Client-specific email view

Each client also has their own email thread view under the **Emails** tab on their detail page. This shows only the emails for that client and is useful when you're already working in a client record and want to see the full communication history in context.

***

## Sending from the right address

WeddingOS always sends from the **logged-in planner's** credentials — not the assigned planner's. If you're logged in as Emily and send an email on behalf of a client assigned to Sammy, it goes out from Emily's Gmail. Keep this in mind when sending on behalf of a teammate.


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